Confidentiality Policy

1. Responsible for the treatment

This website is operated by the Guadeloupe Zoo, which is responsible for processing the personal data collected.

Guadeloupe Zoo — Parc des Mamelles
Route de la Traversée
97125 Bouillante — Guadeloupe
E-Mail: contact@zoodeguadeloupe.com

2. Data collected

As part of the use of the site, the Guadeloupe Zoo is likely to collect:

  • Identity and contact data: name, first name, email address, telephone number.
  • Data required for order management: billing information, payment information (via our secure service providers).
  • Browsing data (IP address, cookies, browsing preferences).

This information can be collected via:

  • Online ticketing (Omniris and BilletWeb).
  • Contact and newsletter subscription forms.
  • Measurement and monitoring tools (Google Analytics 4, Facebook Pixel).

3. Purposes of the collection

Your personal data is processed for:

  • Manage your ticket purchases and subscriptions, as well as your payments.
  • Ensure the follow-up of the customer relationship (after-sales service, practical information).
  • Send you, if you agree, our communications and newsletters (via Brevo).
  • Analyze site traffic and improve our services (via GA4, Facebook Pixel).
  • Comply with our legal and fiscal obligations.

4. Data hosting

The site is hosted by Webflow, via the Digidop agency.
Data is stored on secure servers.

5. Shelf life

  • Billing and order data: 10 years (legal obligations).
  • Contact and prospecting data (newsletter): 3 years after the last contact.
  • Browsing data (cookies): maximum 13 months.

6. Data sharing

The data collected can be transmitted:

  • To our technical service providers (hosting provider, Omniris, BilletWeb, Brevo).
  • To audience measurement and advertising platforms (Google, Meta/Facebook).

These service providers are subject to the RGPD or to contractual clauses guaranteeing the protection of your data.
Some data may be transferred outside the European Union (e.g. Google, Meta).

7. Your rights

In accordance with the RGPD and the Data Protection Act, you have the following rights over your data:

  • Right to access, rectify, delete.
  • Right to limitation or opposition to treatment.
  • Right to the portability of your data.

To exercise these rights, you can contact us at: contact@zoodeguadeloupe.com

You also have the right to file a complaint with the CNIL (www.cnil.fr).

8. Cookies

When you browse the site, cookies may be placed on your device.
They are used to:

  • Ensure the proper functioning of the site (technical cookies).
  • Measure site traffic (Google Analytics 4).
  • Offer personalized content and adapted advertising (Facebook Pixel).

An information banner allows you to accept or refuse these cookies during your first visit. You can also change your preferences at any time.